If it’s true, you don’t need to say it.
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I was dealing with a wireless carriers customer service today. I was on the phone with them for 20 minutes. I had asked them for some help. They said no. After she said NO, the rep asked me if she solved all my problems, NO and she knew it. I was like, are you trippin? You tell me you won’t help me out and then you ask if you solved all my problems. Then she said thank you for being a valued customer and that they appreciate my business. This is just after she said “No, we can’t do that.” Wait I’m sorry WON’T do that.
We value your business, you are a valued customer, we appreciate your patronage, thank you for being a great customer, your business is important to us, blah, blah, blah, blah. All this mumbo, jumbo, punk a_ _ B.S. reminds me of a saying: “Your actions speak so loud, I can’t hear what your are saying.” Too much lip service is given today. I don’t want lip service. I don’t want to hear it. I know when you value my business. I know when you appreciate my partonage and I know when you don’t.
If ya make me FEEL it, then you won’t have to say it. I’ll already know.
Comments
Yeah, I hate this too. I always stop them wait up…no you don’t. I think it shocks some of the operators though who are just like little robots doing there job, just enough.
Comment from Jennifer on March 10, 2007, 4:21 am
My local grocery asks “Did you find everything you were looking for?” every time I pass through checkout. I actually like that they ask that. But one time they were out of a few of my usual items so when they asked, I said “no”. I was given an automatic answer, “Good. Paper or plastic?”
Comment from Marilla P. Alligator on March 10, 2007, 7:30 am
Yeah, actions speaks louder than words! I know… i worked in a support center/customer service for a couple of years. To make customers happy you have to take the necessary actions.. not just “say stuff”… it just won’t do it…
great post bro! 
Comment from Jonathan-C. Phillips on March 11, 2007, 9:12 pm
[...] Making work for the sake of work happens far too often. If ya don’t value the work, don’t do it. Don’t waste your customers time and don’t waste your employees time. Far too often people and companies get caught up in busy work for the sake of being busy. Being busy doesn’t mean being good. Showing you care, doesn’t mean ya do! [...]
Pingback from cre8Buzz Blog » Work for the sake of work on March 16, 2007, 11:07 am
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