I dunno!

Posted on March 9, 2007 at 6:45 am in General
Popularity: 16%

Don’t say it, I don’t care where you are, what you are doing, just don’t say it. I was at Office depot the other day, trying to spend money. I mean, I needed stuff. I needed a desk, filing cabinet, credenza, a chair, an internet hub, and more stuff. I will ignore the fact that the place looked like a tornado hit it, when I aked for help there wasn’t much to be had. I counted the “I dunno’s.” These fools said it 5 times. Damn, ya’ll whach ya doing? If YOU don’t know, I certainly don’t, that is why I am asking.
I left. I left with the $900 to $1,200 I was prepared to spend.

Sayin, “I dunno” aint an answer. I dunno, aint something I wanna hear. If you don’t know, say “I’m sorry I am not sure about that, let me find out for you” or “let me get someone who can answer that better than I can.” Commitment to the customer, commitment to ones job, that is what this shows. Why people chose to show anything else, is beyond me.

Whada ya think? Do ya think Office Depot cared they lost out on a grand?

Ya wanna know what I think?

“I dunno?”

Comments

yeah! i hear ya. if the sales people don’t know who does. nothing worse than poor customer service. most retailers just do not get it! take care of your customers and they will come back and spread the word- easy enough huh?

Comment from ellen k on March 9, 2007, 8:58 am

I dunno - I think it is epidemic! I see this every day, people do not respect their jobs anymore. The whole attitude appears to be one of complacency as these comapnies are just so HUGE they don’t care about their customers because even as you are walking out, another one is walking in!

Comment from Carol on March 9, 2007, 10:31 am

I don’t think they care. I bought an office chair recently at Office Depot/Max (I forget which, one and the same anyway) and I got the same blank service when I asked questions about the chair. The demo chair actually broke while I was sitting in it. I wanted to know if this was common. Had it been broken before since it was the floor model? How long had it been on the floor? How often do the demos break since they are probably abused by lots of people? They didn’t have ANY answers. I really liked that particular chair and I had shopped around quite a bit and done some research. I still bought it (a non-broken, out-of-the-box new one) but boy were they horrible to work with.

Comment from Marilla P. Alligator on March 9, 2007, 11:40 am

Hmm. That’s one reason why they don’t care. Because alligators like me still bought it anyway, regardless of how bad their service was.

Comment from Marilla P. Alligator on March 9, 2007, 11:47 am

Sadly, this has been the regular state of business these days from my experience, too. I just wish that all these ‘big box’ stores wouldn’t advertise that they’re ‘taking care of business;’ or ‘…we can help;’ or that they have ‘what you want, when you want it.’ And I’m deathly afraid that this is a side effect of the corporatization of America. Once Mom and Pop shops went the way of the buggy whip, customer service did too.

Comment from GirlPaint on March 19, 2007, 10:05 pm

Did anyone happen to see the blog posting by Scott Burns about Home Depot that grabbed the attention of many MSN users and eventually the CEO? Basically this guy, who loved HD so much he and his wife called it “our store,” posted a blog saying how poor the service had become in recent years, how there were never enough employees on staff and no one could ever help him find what he needed. He also left many times “empty handed” because he couldn’t get any straight answers! (Dunnos?! Why not!) So he vented, and this article went all the way up to the CEO of Home Depot, Frank Blake. Mr. Blake then posted an apology, a sincere apology saying that they were going to immediately take action. They were going to hire new employees, train them well, and make sure their customers were well taken care of. He literally got down on his knees and begged for a second chance. Personally, I’ve always loved the HD, but that made me have so much more respect for them as a company! Recognizing their faults and making positive changes will make them stand out against the competition and gain back the customers who called it “their store.” That’s all we as customers ask for! Now only if they could get rid of those terrible “do-it-yourself” checkout lines! I hate those! :) Check out the apology at: http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotCEOWeLetYouDown.aspx?GT1=9145
Have a great day!

Comment from Sage Haughey on March 20, 2007, 10:10 am

I agree “I dunno” is unacceptable. Spend your money else where.

Comment from Brandon Todd on August 20, 2007, 9:47 am

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