Customer Services

I went to visit my son on Sat. and lost a magazine I bought that day (£5.99)

I thought I may as well try customer services, not really expecting a reply

I emailed them this yesterday:

Please help..I am an OAP who buys computer active magazine every other
Thursday..I have issues going back to 204. It is an excellent magazine and
at a very reasonable price..occasionally I buy one of the ultimate guides.

I bought the ultimate guide to family history at Waterloo Station from
WHSmith (£5.99) whilst going to visit my son and grandchildren.. I put the magazine
on the wall to sit on while I waited to be picked up but unfortunately I
jumped into the car and left the magazine behind..

I was wondering if you could send me a replacement..I have the free disc
which came with it as I put that in my bag ..thanks in hope…
sandra

and I received this reply today:

Thank you for your recent email.

Could you please confirm your full address details and I shall arrange for one to be dispatched.

I am soooo pleasantly surprised, what with the hair clipper and the missing screw incident

my faith in customer care has been very much restored

July 29, 2008 |

Comments

3 Comments so far

trysh, Crafting July 29, 2008 8:55 am
Wow! Now this one really is hard to believe - but wonderful!
You have a knack of finding just the right ‘customer service’ person - over and over!
Nice to read some good news about customer service….maybe the tide is turning?
RealWorldMom, Moms July 29, 2008 9:52 am
Wow! How is that for excellent customer service?! They have the right idea!
Maureen, Painting/Drawing July 30, 2008 3:16 pm
Wow, with the severe LACK of customer service nowadays, I am so glad to hear a story like this!!

Good for you.

See? It never hurts to ask… you just might be surprised at the answer!